As our practice has become all-digital, our goal is to make the patient portal system as easy to understand as possible. Please let us know if you have any questions regarding this new system.
Our practice uses the Patient Portal provided by InSync (Qualifacts) through which you will provide your consent to treatment, view all your sessions, fees and billing statements, and enter and update your authorized form of payment.
Within 1 business day our Intake Specialist will send you an email with the subject line: “American Healthcare Community Services welcomes you to the Patient Portal” (sent from email address Donotreply@alert.insynchcs.net). Click on the link in the email.
(The portal works best in Google Chrome).
If you did not receive an email, or if your link expired, please email frontdesk@ahhcounseling.com.
Once you have been set up with a therapist and received a link to the portal from our office, you are required to follow the steps below for us to bill your insurance properly for your sessions, as well as bill your preferred method of paying your patient responsibility.
* The link will expire in 72 hours.
Please activate your login within this time period.
The link from the email will bring you directly to your login page. Please follow the prompts to create/reset your password and log in.
Click on Forms/Documents. Complete, sign, and submit the Consent for Treatment form.
Enter a credit or debit card to store on file. Do not enter a dollar amount to pay currently.
Click Save and Submit.
Next, click on My Profile to review your personal information as well as your insurance information (the Insurance tab). If there are any mistakes, follow this link to make the changes as necessary.
If you were not prompted to enter a credit or debit card for whatever reason, you will need to do so by clicking on Managed Saved Cards and follow the prompts there. At any time during your treatment, you can come to this section to update the card we should use for you.
Your card on file will now be charged your expected copay shortly after each visit, as well as any coinsurance or deductible balance remaining after your insurance processes your claims.
If you have multiple children or are a couple you will receive an email invitation to create an account for each person. You will need to provide a unique username for each account/child. Please follow the instructions and activate each account prior to the initial session. Once the accounts are complete our staff can link them for your convenience. To do so please email this request to frontdesk@ahhcounseling.com. After accounts are linked you will be able to access all profiles using a single login.
Most answers are required so we can properly review your request and attempt to secure an appointment with one of our therapists. After filling out the form, we will follow up with you, via e-mail or phone, within 1-2 business days.
To begin using the InSync patient portal, new patients must complete the registration process. This includes receiving an invitation link from our office, which allows you to create your account and set up your profile.
Once you click the link, you will be prompted to enter your email and create a password. It is essential to follow the instructions carefully to ensure that your account is set up correctly, enabling you to access all features of the portal seamlessly.
Managing Your Payment Information
Keeping your payment information updated is crucial for a smooth billing experience. The InSync portal allows you to manage your credit or debit card details easily, ensuring that your copays and any outstanding balances are charged promptly after each session.
To add or update your payment method, navigate to the "Managed Saved Cards" section within your profile. Here, you can enter new card details or modify existing information as needed, ensuring that your billing process remains hassle-free.
Accessing Session Records and Billing Statements
The InSync patient portal provides a comprehensive view of your session records and billing statements. New patients can easily access this information to stay informed about their treatment and any associated costs.
By clicking on the "My Sessions" tab, you can review past appointments, view detailed billing statements, and keep track of your insurance claims. This transparency helps you understand your mental health journey and manage your finances effectively.
Contacting Support for Assistance
If you encounter any issues with the InSync patient portal, our support team is here to help. New patients can reach out via email or phone for prompt assistance with registration, billing, or technical difficulties.
For immediate support, please contact us at frontdesk@ahhcounseling.com or call (407) 450-5985. Our team is dedicated to ensuring that you have a smooth experience while using the portal and accessing your mental health services.
