Our practice uses the Patient Portal provided by InSync (Qualifacts) through which you will provide your consent to treatment, view all your sessions, fees and billing statements, and enter and update your authorized form of payment.

Within 1 business day our Intake Specialist will send you an email with the subject line: “American Healthcare Community Services welcomes you to the Patient Portal” (sent from email address Donotreply@alert.insynchcs.net). Click on the link in the email. (The portal works best in Google Chrome).

Once you have been set up with a therapist and received a link to the portal from our office, you are required to follow the steps below for us to bill your insurance properly for your sessions, as well as bill your preferred method of paying your patient responsibility.

• The link from the email will bring you directly to your login page. Please follow the prompts to create/reset your password and log in.
  
• Click on Forms/Documents. Complete, sign, and submit the Consent for Treatment form.
  
• Enter a credit or debit card to store on file. Do not enter a dollar amount to pay currently.

• Next, click on My Profile to review your personal information as well as your insurance information (the Insurance tab). If there are any mistakes, follow this link to make the changes as necessary.
  
• If you were not prompted to enter a credit or debit card for whatever reason, you will need to do so by clicking on Managed Saved Cards and follow the prompts there. At any time during your treatment, you can come to this section to update the card we should use for you.

If you have multiple children or are a couple you will receive an email invitation to create an account for each person. You will need to provide a unique username for each account/child. Please follow the instructions and activate each account prior to the initial session.  Once the accounts are complete our staff can link them for your convenience. To do so please email this request to frontdesk@ahhcounseling.com. After accounts are linked you will be able to access all profiles using a single login.  

Most answers are required so we can properly review your request and attempt to secure an appointment with one of our therapists. After filling out the form, we will follow up with you, via e-mail or phone, within 1-2 business days.