Call: (407) 450-5985
As our practice has become all-digital and we roll out our new patient portal system,
we're happy to answer any question you may have regarding our billing procedures.
Before the first session, you will enter a card into your portal and authorize AHHCC to charge your copay and any balance due once the insurance (if any) has completed processing the claim and determined the patient’s responsibility.
However, if a client does not have a card on file for any reason or if the card expired, in the event a balance is due, a Statement will be emailed to the email address on file with a link to pay directly through a quick-pay type website.
In the event a client’s email is not valid or a client doesn’t open this email, a paper statement will be printed and mailed to the address on file which contains an easy-pay code and the website address to use.
No. If a client’s card is being charged twice on the same day or a day or two apart, it is likely because one charge is for a session that just happened, and the other charge is for a balance due for previous sessions.
Please note that clients are charged their copay on the date of service. But in addition to this copay, any uncollected balances due for any prior sessions will also be added together on a Statement once per week and automatically charged to a client’s card. We will typically make an effort to notify the client of any charges beyond the copay at the time of their appointment or by phone prior to making the charge.
Please refer to your Portal to see what payments apply to what visit, and please check your EOB from the insurance company before contacting us.
Nevertheless, we are human and mistakes happen. Clients can always reach out to us to ask any questions or bring up concerns.
We have found that the quickest and simplest way to keep your therapy going smoothly and unencumbered by billing matters is to keep and bill a card kept securely on file. InSync by Qualifacts uses the most up-to-date and strictest standards for encryption, security and confidentiality.
If a client is not comfortable keeping a card on file, they can speak with our director to see if there’s another option.
A Helping Hand Counseling Center exists to significantly improve the mental health and well-being of all members of the community through counseling, education, support and advocacy.
